Another New BeeLog post

THIS was a Frog, right? Well there's another reason to never recommend a FROG! Look what happens!



Dude (aka: Busted Tees), Where’s My Shirt?
Posted by Brian D.
June 11th, 2008
Even though I’m a software engineer here at BzzAgent, I’ve had customer service on my mind a lot lately. With all the changes that are happening, such as Shaloha and BzzPerks, and the addition of MyPoints as a partner, I realize that you guys probably have tons of questions and more than a few problems. I can only hope we’re doing a better job helping you out than BustedTees is doing with me.

From: BrianD
Sent: Jun 5, 2008 8:33:14 PM
Subject: Re: Thanks for your BustedTees order!

Dude! Where’s my t-shirts?

—

From: BustedTees.com <support@bustedtees.com>
Subject: RE: Re: Thanks for your BustedTees order!
To: BrianD
Date: Thursday, June 5, 2008, 10:36 PM

Hello Brian,

Your order is currently being processed. You will receive an email confirming the shipment once your order has been shipped. We apologize for any inconvenience this matter may have caused.

Thank you,

Desire W.
BustedTees.com Customer Support

—

From: BrianD
Sent: Jun 6, 2008 7:20:14 AM
Subject: RE: Re: Thanks for your BustedTees order!

And thank you for the entirely unhelpful form response. I was hoping for something more like an explanation of why I ordered my t-shirts ten days ago and the order is still “being processed.” Something along the lines of:

1) We’re out of stock.
2) You’re too fat to wear those t-shirts.
3) A fire truck smashed into our fulfillment center.
4) Our CEO ran off to the islands with the hot receptionist, a bag of cash and two pounds of cocaine.

I understand problems happen and you sometimes can’t fill the orders as quickly as you’d like, but a few words of explanation would be helpful.

—

From: BustedTees.com <support@bustedtees.com>
Subject: RE: Re: Thanks for your BustedTees order!
To: BrianD
Date: Friday, June 6, 2008, 11:15 AM

Hello Brian,

Thank you for your inquiry. While looking at your order it does show that we are currently still trying to locate the items you have ordered. We do apologize for the inconvenience this may cause. If you have any further questions feel free to contact us back.

Thank You,
Laura B.
Busted Tees

—

From: BrianD
Sent: Jun 6, 2008 10:56:28 AM
Subject: RE: Re: Thanks for your BustedTees order!

Locate the items? I’m not even sure what that means. The website shows mucho availability for all three shirts that I ordered, so I’m assuming you don’t mean you’re out of stock and that you’ve just misplaced them. Did you look under the cushions? When I can’t find something, that’s the first place I look. I certainly hope that when the CEO split town with the girl, money and blow that he didn’t take my t-shirts with him!

I was counting on getting those shirts soon so I can convince all the young punks in my office that I’m “hip” and “cool” just like them, so I hope you find them soon.

Also, you guys are way too formal with your support responses. You’re a young company selling funny t-shirts. Lighten up and have some fun.

—

From: BustedTees.com <support@bustedtees.com>
Subject: RE: Re: Thanks for your BustedTees order!
To: BrianD
Date: Friday, June 6, 2008, 11:20 AM

Hello Brian,

Thank you for your inquiry. We do apologize but at this time we do not have any further information that what we have already provided. Our shipping department is trying to locate your items to prepare them to ship out to you. We do apologize for the inconvenience this may cause. If you have any further questions feel free to contact us back.

Thank You,
Laura B.
Busted Tees

Looks like some of the customer service emails people have posted here from MyPits!

yikes

Rebecca1340 wrote:Looks like some of the customer service emails people have posted here from MyPits!

I posted that earlier on the beelog it just hasn't hit yet, too funny. Great minds think alike.

I certainly hope that when the CEO split town with the girl, money and blow that he didn’t take my t-shirts with him!

What kills me is that it's ok for them to bitch and moan about a t-shirt, but when we bitch and moan about MyPits we're told to like it or lump it by BzzAgent. Nice double standard guys! If you think it's frustrating to have a tshirt you just ordered lost out in cyber space, try waving goodbye to a couple year's worth of points.

Even though I’m a software engineer here at BzzAgent, I’ve had customer service on my mind a lot lately. With all the changes that are happening, such as Shaloha and BzzPerks, and the addition of MyPoints as a partner, I realize that you guys probably have tons of questions and more than a few problems. I can only hope we’re doing a better job helping you out than BustedTees is doing with me.

Yeah they are doing a great job with those answers. Funny how it sucks when it happens to you, but it's okay to do to everyone else.

This made my whole morning. I'm smiling now and I'm only half way through my first cup

What goes around comes around,comes to mind. Or in plain terms ~ Karma is a bitch baby

my repsonse was
was laughter and that the irony of this is killing me

I have to agree.

Its a bitch to put your trust and time or money into something and then get the shaft.

now he knows what it feels like to not get kissed.

SHould we all pool some my points and send him some vasaline?

The original author just posted again Here it is
BrianD Says:
June 11th, 2008 at 10:43 am
@JenniB - I’m not attempting to ‘publicly humiliate’ Busted Tees. I’m simply relating my experience in an attempt to start a discussion about the customer service here at BzzAgent. I’m sure there are plenty of Agents who are dealing with problems related to the changes that are happening here and I’d like to know if you guys feel like we’re doing a good job responding to your requests for help.

For the record, I haven’t written off Busted Tees yet. Sure, they’ve done a lousy job of answering my questions so far, but I’ll give them a chance to make things right. In fact, I encourage everyone here to go check out the site because the t-shirts they sell are hilarious (they’re definitely not designed/written by the same people who answer their support emails).

It looks like the Hive wants input about their customer service.

Well, I would tell them, but I am not into the personal attacks. I have no desire to be told I am a lazy agent, worthless, need to leave, etc.

I think it's safe to say that they already know what everyone here thinks of their customer service anyway

Perhaps Busted Tees will add Brian to their pest list. Isn't contacting customer service one of the things that will earn you that label?

And isn't that the same response BzzAgent gave for why they never had rewards available? We're working hard on it... give us some more time... why are you bitching? Wasn't it enough that you got to read a funny t-shirt in the first place?

thebigscott wrote:Perhaps Busted Tees will add Brian to their pest list. Isn't contacting customer service one of the things that will earn you that label?

And isn't that the same response BzzAgent gave for why they never had rewards available? We're working hard on it... give us some more time... why are you bitching? Wasn't it enough that you got to read a funny t-shirt in the first place?

This whole post has me cracking up. I know I need to seek help but it's just too damn funny

matter of fact, it sounds alot like one I got this morning. this was in response to the 3rd email, but I had already sent a 4th.

Hi BzzAgent Chellebyerly,

Thanks for your email. We are aware of this issue and we are working on getting it figured out. Not to worry about it, as we have received an abundance of emails due to the switch over to BzzPerks (far more than normal) but we are working hard to get through them all. Our engineering team is aware of this issue and they will get it taken care of.

Thanks,

Jake
BzzAgent


Hmmmm.....

This is just too funny! Jake himself once told me he would check with another dept and get right back to me. He never did. I called him on the phone the next day and he said he was still waiting to hear from them, yet he knew the issue was time sensitive and that time had way passed. Not only that, he just left me hanging and acted like I was being mean for calling him on not emailing me
Sometimes I get no answer at all back from them. Once my sis and I both wrote about the same thing and they didn't answer either one of us.
Oh and what is this crap about not closing out pest accounts because they bitch real loud all over the net? That is just crap because they bitch even louder when they find out they have been flagged but never told. Not even given a chance to know they had a problem they might be able to fix, if bzz will tell them what they were flagged for that is.
I better stop, my blood pressure is going up and laughing was much better for me

You're absolutely right, it's 100% wrong for BzzAgent to flag users and not bother to tell them. I suspect it's one of the ways they keep the agent numbers so high even though there's no way all 400 000 agents are active.